Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
Shocking tips to help you spark communication with customers
Miscommunication happens all the time. So many words in the English language have multiple meanings. Combine that with cultural diversity and it’s a true wonder we can communicate clearly at all. However, in the business world, miscommunication can lose you customers...
How a BAD last impression creates a BAD lasting impression
Have you ever had a bad “exit” experience with a company that caused you to never return again? You were greeted warmly and with a smile. You were assisted kindly and called by name throughout your interaction. All your questions were answered, and you were given...
Is Your Customer Service a Mystery?
To help me kick start my consulting services with any new company client, I always ask how well customers are treated. Inevitably, most owners and managers reply with an answer like “Our service is great!” When I ask how they know this to be true, they usually say...
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