What topics does Barbara Khozam cover in her keynote speeches?

Barbara Khozam focuses on customer service and patient experience in her keynote speeches. She provides actionable insights that help businesses improve their customer interactions and enhance overall satisfaction, making her sessions valuable for professionals in various industries.

How can I benefit from Barbara's resources on customer service?

Visitors can download valuable materials that offer practical strategies for improving customer service. These resources are designed to equip businesses with the tools needed to elevate customer interactions and drive better business outcomes.

Who is the ideal audience for Barbara's training sessions?

Barbara's training sessions are ideal for professionals and businesses looking to enhance their customer service strategies. This includes managers, team leaders, and customer-facing staff who want to improve their skills and positively impact customer satisfaction.

What can I expect from attending Barbara's speaking engagements?

Attendees can expect to gain insights into effective customer service practices and patient experience strategies. Barbara's engaging presentations are designed to inspire action and provide practical tools that can be implemented immediately for improved results.

How can I learn more about Barbara's approach to customer service?

You can explore Barbara's homepage for detailed information on her expertise, keynote topics, and available resources. This will give you a comprehensive understanding of her approach and how it can benefit your organization.

Customer Service Speaker | Barbara Khozam

Customer Service / Patient Experience Can Make Or Break A Business

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Keynote Sessions

Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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How to Lose a Customer with One Simple Phrase

by Barbara Khozam | Jun 19, 2014 | Customer Service Escondido

“It’s not my job,” I heard from behind a ticket counter at the San Diego airport recently. The following story comes from my own personal experience in a real-time situation between an airline representative and its customers. Real World Story: As I was standing in a...

Script or no Script? The Customer Service Debate Continues…

by Barbara Khozam | Jun 12, 2014 | Customer Service Escondido

Recently, I’ve been reading many debates about the need—or not—for customer service scripts. Some advocates believe they’re necessary while naysayers think they promote robot-like behaviors. As I mentioned in two previous blog posts, BAD scripts = MAD customers! and...

How to build a culture of compassion in the healthcare workplace, the Lloyd Dean way

by Barbara Khozam | Jun 5, 2014 | Customer Service Training

In last week’s blog post, Is there a place for compassion at work?, I mentioned a company that lives and breathes the principles of kindness and compassion—daily. This week, I’ll share the details of how to build a culture of compassion, the Lloyd Dean way. And from...