Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
What’s worse? The doctor or the cancer?
Have you ever received bad news from a doctor? Did the doctor’s way of delivering the news make you feel better or worse? Real World Story: My sister-in-law, Holly, finds a lump in her breast. Alarmed, she schedules a mammogram. Bad thoughts lead to bad news. After...
Restaurant Revelation: Is Your Food as Bad as Your Service?
When you’re greeted in a restaurant with bad service, do you doubt the quality of its food? If a restaurant’s parking lot is littered with garbage, do you question the tidiness inside? If a restroom is dirty, do you worry about the cleanliness of the kitchen and the...
How to be nice even when you don’t want to be!
It’s the end of another year, when we celebrate the holidays and spend time with all kinds of people. They may be family, relatives, friends, neighbors, or work associates. We may not always agree with many of them or approve of their decisions. Yet, we still need to...
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