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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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One bad apple can ruin your customer service barrel

by Barbara Khozam | Jan 27, 2022 | Customer Service Training

I have previously written about how just one bad service agent can ruin your entire customer service efforts. A colleague recently shared the following story with me about one such employee who’s ruining his customer experience with a small local mail services...

New year, new goals to elevate your customer service delivery

by Barbara Khozam | Jan 14, 2022 | Customer Service Training

Whether your service team performed exceptionally well or poorly last year, setting new goals at the start of a new year to elevate your customer service delivery is always a great strategy to increasing profits. Following are helpful hints to get you moving in the...

Happy Year-End Holidays and Hello to 2022!

by Barbara Khozam | Dec 23, 2021 | Customer Service Training

Happy Holidays to you! Thank you for continuing to come back again and again to read my thoughts on customer service and my tips on treating one another with patience, empathy, and kindness. And this holiday season, let’s put those tips to good use! The end of 2021...