Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
How the phrase “no problem” is a HUGE problem!
The other day, I was reading a blog post by a writer who raved about the phrase “no problem.” She just LOVES it when customer service agents reply to her requests with this phrase. In fact, she even recommends that every company on this planet institute this phrase as...
How to LEAR at Screaming Customers in 4 Easy Steps
Anyone who’s ever worked in customer service will tell that the job is not always about smiles and happy customers. This is especially true when you consider that most customers won’t contact you to tell you what a fantastic experience they’ve just had with your...
My name is not “ma’am”
Perhaps it’s simply a pet peeve of mine. Perhaps I’m simply uber-sensitive. But, I would rather be called by my name (or “princess”) instead of “ma’am.” That’s because my name is one of the sweetest sounds to my ears. My clients often ask me how they can better...
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