Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
%
Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
TIP 30: Don’t Update Your Skills—Ever.
The more you know, the more you’re expected to do. Negative Ned Says... “I got the job, so that must mean they’re happy with me as I am. What’s the point in learning anything new? If it ain’t broke, don’t fix it. I got hired to work here because I know my stuff. So...
TIP 29: Be Obvious if You Don’t Like the Way Someone Looks.
Your just being honest, right? Negative Ned Says... “Okay, so I may not actually say anything negative directly to you, but oh, I’ll let you know that I don’t like how you look. Either I’ll talk down to you, or I’ll roll my eyes in disgust every now and again — or...
TIP 28: Humiliate and Spread Nasty Rumors About Your Co-Workers.
Sheesh, you were just kidding. Besides, who doesn’t think Brian’s unibrow is hilarious? Negative Ned Says... “Customers deserve to know the truth, so I tell them the truth…about my co-workers. Then if they’re going to complain about someone, it won’t be about me. ‘The...
Let’s Talk About Your Event
