Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
TIP 24: Give a Standard Answer to Every Problem.
Don’t waste your time trying to reinvent the wheel. Negative Ned Says... “Most of the time, I know the answer to a customer’s complaint about two seconds after he starts whining about it. I nod, look bored, and check my e-mail while he’s rattling on about the terrible...
TIP 23: Put the Blame on Your Company’s “Policies & Procedures.”
Rules are rules. Negative Ned Says... “I didn’t make the rules; I just work here. There’s nothing I can do. That’s the company’s policy. If I made an exception for you, it wouldn’t be fair to everyone else. I think it’s a stupid rule, too, but there’s nothing I can do...
Step up, Step in, and Lend a Helping Hand
All people are inherently nice-and now I have proof! My mother's health has been declining for the past seven or so years. She's at the point now where she must use a motorized wheelchair to get around. My mother is extremely independent and has mastered the art of...
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