What topics does Barbara Khozam cover in her keynote speeches?

Barbara Khozam focuses on customer service and patient experience in her keynote speeches. She provides actionable insights that help businesses improve their customer interactions and enhance overall satisfaction, making her sessions valuable for professionals in various industries.

How can I benefit from Barbara's resources on customer service?

Visitors can download valuable materials that offer practical strategies for improving customer service. These resources are designed to equip businesses with the tools needed to elevate customer interactions and drive better business outcomes.

Who is the ideal audience for Barbara's training sessions?

Barbara's training sessions are ideal for professionals and businesses looking to enhance their customer service strategies. This includes managers, team leaders, and customer-facing staff who want to improve their skills and positively impact customer satisfaction.

What can I expect from attending Barbara's speaking engagements?

Attendees can expect to gain insights into effective customer service practices and patient experience strategies. Barbara's engaging presentations are designed to inspire action and provide practical tools that can be implemented immediately for improved results.

How can I learn more about Barbara's approach to customer service?

You can explore Barbara's homepage for detailed information on her expertise, keynote topics, and available resources. This will give you a comprehensive understanding of her approach and how it can benefit your organization.

Customer Service Speaker | Barbara Khozam

Customer Service / Patient Experience Can Make Or Break A Business

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Customer Service Speaking Topics

Keynote Sessions

Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Blog

Goodbye 2022 and Hello 2023!

by Barbara Khozam | Dec 30, 2022 | Customer Service Training

As we near the end of 2022, we naturally begin to reflect on the past year—our successes and our failures. Let us celebrate our wins and learn from our losses, knowing that past failures aren’t failures at all but successes waiting to happen. Goodbye 2022! As we...

How CVS Pharmacy’s customer service made having COVID-19 a less scary experience

by Barbara Khozam | Dec 16, 2022 | Customer Service Training

COVID-19 is once again surging, with hospitalization rates up 75% since the Thanksgiving holiday. Add to that scenario the flu season and the newly emerging RSV bug, and you’ve got three very scary reasons for the general public to worry. It is, therefore, vital for...

Mental and physical health secrets for delivering exceptional customer service

by Barbara Khozam | Dec 8, 2022 | Customer Service Training

In customer service training, trainers spend much of our time teaching strategies to help you interact successfully with different types of customer personalities and attitudes and in various situations and phases of the customer service transaction. In essence, we...