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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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How Technology Alone is BAD Customer Service

by Barbara Khozam | Oct 21, 2021 | Customer Service Training

Have you noticed the latest in-dining restaurant trend in which ordering food is done ONLY via a smartphone app or by QR code scanning? Sounds like a genius idea for proficiency and accuracy, doesn’t it? Well, I can tell you that not all restaurants combine this...

Customer Service Week 2021 – Day 5

by Barbara Khozam | Oct 8, 2021 | Customer Service Training

Today’s HEART word is Thank you. Saying Thank you is the easiest form of acknowledging someone else’s service to us—or gift or compliment or gesture. Always thank customers and fellow co-workers after you interact with them—if only for the mere fact they shared some...

Customer Service Week 2021 – Day 4

by Barbara Khozam | Oct 7, 2021 | Customer Service Training

Today’s HEART word is Refresh. To refresh is to re-set our bodies and minds back to a state of balance. Many of our daily tasks can be routine and monotonous. After a while, this can weigh heavily on us. So, today, make an effort to get out of your rut and try...