Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
Half the battle of delivering great customer service is simply showing up
According to various surveys on customer service, one of the top five pet peeves that customers complain about is associates who are missing in action. If your place of business is supposed to be open for business, then staff need to be present and ready to greet and...
Does your medical practice’s customer service suffer from insurance shaming patients?
Not all health insurance coverage is created equally. Some insurance coverage is subsidized by our government for low-income and elderly people, known as Medicaid and Medicare, respectively. In California, Medicaid is known as Medi-Cal. And as a subsidized program,...
Goodbye 2022 and Hello 2023!
As we near the end of 2022, we naturally begin to reflect on the past year—our successes and our failures. Let us celebrate our wins and learn from our losses, knowing that past failures aren’t failures at all but successes waiting to happen. Goodbye 2022! As we...
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