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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Customer Service Week 2021 – Day 3

by Barbara Khozam | Oct 6, 2021 | Customer Service Training

Today’s HEART word is Attitude. Attitude is how we see others and how we treat them based on our perceptions of them, and it can be either positive or negative. If you start to sense a bad attitude creeping in on you, acknowledge what you are feeling and why. Then...

Customer Service Week 2021 – Day 2

by Barbara Khozam | Oct 5, 2021 | Customer Service Training

Today’s HEART word is Energy. Energy is that inner-spark inside us that ignites our blood to flow throughout our bodies and neurons to fire within our brains. If you’re starting to drag a little, get up and get moving. Stretch, take a short walk, do some jumping...

Customer Service Week 2021 – Day 1

by Barbara Khozam | Oct 4, 2021 | Customer Service Training

Welcome to National Customer Service Week 2021! Every day this week, I will share with you a video that celebrates the HEART of service, along with a word of the day that highlights how we deliver service to others. Today’s HEART word is Humor. Humor allows us to...