Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
Week 33 – Home Depot employees have good ‘Tudes.
I was in a hurry and I had a list. I needed a bunch of cleaning supplies and I needed them yesterday. A friend advised me to go to Home Depot. I'll have to admit that I usually dread going to Home Depot simply because the store is sooooooo big. I remember once it...
Week 32 – Manhattan Beach Open is on and people are still not happy.
Last Friday, the AVP (Association of Volleyball Professionals) closed its doors due to financial hardship - thus, cancelling the rest of the tour events. The City of Manhattan Beach together with the CBVA (California Beach Volleyball Association) graciously...
Week 31 – Flight attendent was missing ZAMitude!
By now, we've all heard the news about the flight attendant that lost his cool and evacuated out the emergency exit of the plane. Although the pieces of the story vary, we all get the gist: the combination of luggage falling on his head and rude passenger...
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