Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Videos & Reviews
Blog
Week 38 – Mystery shopping reveals few possess ZAMitude!
Recently, I've been asked to be a "Mystery shopper" at some local doctor's offices. The purpose was to observe the behavior of the receptionists and nurses upon initial contact with the patient. All I had to do was sit in the reception area and observe. When I...
Week 37 – The 10-5 Rule promotes ZAMitude.
At a recent meeting, someone suggested implementing the 10-5 rule. Of course, the rest of us said "The what rule?" To which she replied, " Let me explain. The 10-5 rule states that when you are walking toward someone, at 10 feet you smile, and at 5 feet you...
Week 33 – Home Depot employees have good ‘Tudes.
I was in a hurry and I had a list. I needed a bunch of cleaning supplies and I needed them yesterday. A friend advised me to go to Home Depot. I'll have to admit that I usually dread going to Home Depot simply because the store is sooooooo big. I remember once it...
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