Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
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Videos & Reviews
Blog
Week 26 – Should I say something or let it go?
I decided to go to the gym the other day. This gym has a sand volleyball court that no one seems to use. I was walking toward to door with my backpack, water jug and two large bags of volleyballs. Needless to say, my hands were full. As I'm walking toward the...
Week 25 – What you think is what you get!
Recently I was playing in beach volleyball tournament in Manhattan Beach, CA. It was such a beautiful day. The sun was shining, the wind was lightly blowing, the players were fairly pleasant and the tournament director was organized and friendly. The logistics of...
Week 24 – How to deal with a Bratitude
The Bratitude is different than the Baditude in that they are more than just negative. They are down right mean. They cut you down in front of others, and are mean and sarcastic. Solution: If you absolutely have to confront a Bratitude, specifically focus on what...
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