Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
%
Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
Week 24 – How to deal with a Bratitude
The Bratitude is different than the Baditude in that they are more than just negative. They are down right mean. They cut you down in front of others, and are mean and sarcastic. Solution: If you absolutely have to confront a Bratitude, specifically focus on what...
Week 22 – How to deal with a Combatitude!
Ah, the Combative - aka the know-it-all. Don't you just love them? They know everything about everything - or at least that's what they want you to believe. They love a good debate - which you will never win because they are know-it-alls!!!!!!!!!!!! So, how do you...
Week 21 – How to deal with an Egotude.
We all know this person. They are arrogant, have a 'my way or the highway' attitude, are poor listeners and have intense eye contact. Some of us have worked for or with them and some of us even live with them. I refer to them as the Egotudes. So, how do you deal...
Let’s Talk About Your Event
