What topics does Barbara Khozam cover in her keynote speeches?

Barbara Khozam focuses on customer service and patient experience in her keynote speeches. She provides actionable insights that help businesses improve their customer interactions and enhance overall satisfaction, making her sessions valuable for professionals in various industries.

How can I benefit from Barbara's resources on customer service?

Visitors can download valuable materials that offer practical strategies for improving customer service. These resources are designed to equip businesses with the tools needed to elevate customer interactions and drive better business outcomes.

Who is the ideal audience for Barbara's training sessions?

Barbara's training sessions are ideal for professionals and businesses looking to enhance their customer service strategies. This includes managers, team leaders, and customer-facing staff who want to improve their skills and positively impact customer satisfaction.

What can I expect from attending Barbara's speaking engagements?

Attendees can expect to gain insights into effective customer service practices and patient experience strategies. Barbara's engaging presentations are designed to inspire action and provide practical tools that can be implemented immediately for improved results.

How can I learn more about Barbara's approach to customer service?

You can explore Barbara's homepage for detailed information on her expertise, keynote topics, and available resources. This will give you a comprehensive understanding of her approach and how it can benefit your organization.

Customer Service Speaker | Barbara Khozam

Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Week 20 – How to deal with a “Baditude”.

by Barbara Khozam | May 21, 2010 | Customer Service Training

We all know someone with a baditude (bad attitude). They are also known as negativists, whiners, complainers. To them, everything is bad or negative. They are angry, mad at the world and their comments about everyone and everything are negative. Dealing with them...

Week 19 – Exercise is not a 4-letter word!

by Barbara Khozam | May 14, 2010 | Customer Service Training

I don't know about you, but I dread the thought of "exercise". Now, don't get me wrong - I work out a lot and am in pretty good shape. There's nothing like the feeling of a good work-out session and the sense of satisfaction WHEN IT'S OVER!!!!! In fact, if I...

Weeks 17-18 – What happened to good customer service?

by Barbara Khozam | May 8, 2010 | Customer Service Training

It seems to be everywhere. It seems to be happening more frequently. It seems like no one even cares. What am I talking about? Yep, once again, it's poor - no not even poor, but lousy customer service. Have we simply grown accustomed to it? Do we really expect so...