Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
First impressions – ouch!
My husband is a general contractor. This week he called a roofer to do a repair job for a client. When the roofer, we'll call him Mark, answered the phone, he spoke so quickly, my husband could not understand the greeting. My husband had to ask Mark to repeat his...
Week 3 – Tell me, not the whole group!
Last week I attended a networking event for the second week in a row. My first encounter with the group was 2 weeks ago. From the second I walked in, I was happy to be there. Everyone was smiling and friendly. Most of them introduced themselves to me and made me...
Children are teachers too
Recently I attended a 2-year old birthday party. It's interesting watching the kids and even more entertaining watching their parents running after them. I felt sorry for the spouses that came with out their significant other. They never seemed to get a break. ...
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