Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
Week 5 – Garbage on the ground? Really?
Ok, so I have a confession. I have a problem. I get really annoyed when I see trash on the ground - especially in places like airports where there are hundreds of garbage cans scattered throughout the terminal. What makes it ok for someone to put their garbage on the...
Week 4 – Red Robin Rocks
It's been about a year now that my husband and I started frequenting the Red Robin chain of restaurants. For my husband, it's all about the burger. He's a picky man, and to find a burger that meets his high criteria is a miracle in itself. For me, it's all about...
First impressions – ouch!
My husband is a general contractor. This week he called a roofer to do a repair job for a client. When the roofer, we'll call him Mark, answered the phone, he spoke so quickly, my husband could not understand the greeting. My husband had to ask Mark to repeat his...
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