Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
It’s all in the smile!
My first experiment of my 365 day project was to make a conscious effort to SMILE. Will people look at me funny? Will mothers grab their children and run? We shall see. AND I purposely chose to wear sweat pants, a sweat shirt, my hair in a pony-tail and very...
Day 1 – The ‘Tude Experiment
Thanks to the movie "Julie and Julia" I got this crazy idea to monitor my and other's attitudes over the next 365 days. Everyone says that "attitude is everything". Is it really so? Is my theme "Forget Baditude. Show your KhoZAMitude" really all its cracked up to...
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