Customer Experience

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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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A creative Thank You that WOWs customers

by Barbara Khozam | May 7, 2021 | Customer Service Training

Has a business ever thanked you in such a way that it simply WOWed you? A friend of mine recently shared the following thank you story from an online business. Real World Story: “Hi Barbara. I just ordered two patches from Patch Panel, and I received one of the best...

The Key to Gold Standard Customer Service is Consistency

by Barbara Khozam | Apr 22, 2021 | Customer Service Training

A few weeks ago, a colleague shared his great customer service experience in receving his first Covid shot. The experience, however, was a little different the second time around. Real World Story: “I was off to get my second Covid shot, and I was looking forward to...

Customer Service that Keeps the Doctor Away

by Barbara Khozam | Apr 9, 2021 | Customer Service Training

Because of the Covid-19 pandemic, medical organizations have had to scramble to adhere to CDC guidelines to ensure patients are kept safe. Not an easy job, and it’s been more important than ever to keep patients at the forefront of our attention and care while...