What topics does Barbara Khozam cover in her keynote speeches?

Barbara Khozam focuses on customer service and patient experience in her keynote speeches. She provides actionable insights that help businesses improve their customer interactions and enhance overall satisfaction, making her sessions valuable for professionals in various industries.

How can I benefit from Barbara's resources on customer service?

Visitors can download valuable materials that offer practical strategies for improving customer service. These resources are designed to equip businesses with the tools needed to elevate customer interactions and drive better business outcomes.

Who is the ideal audience for Barbara's training sessions?

Barbara's training sessions are ideal for professionals and businesses looking to enhance their customer service strategies. This includes managers, team leaders, and customer-facing staff who want to improve their skills and positively impact customer satisfaction.

What can I expect from attending Barbara's speaking engagements?

Attendees can expect to gain insights into effective customer service practices and patient experience strategies. Barbara's engaging presentations are designed to inspire action and provide practical tools that can be implemented immediately for improved results.

How can I learn more about Barbara's approach to customer service?

You can explore Barbara's homepage for detailed information on her expertise, keynote topics, and available resources. This will give you a comprehensive understanding of her approach and how it can benefit your organization.

Customer Service Speaker | Barbara Khozam

Customer Service / Patient Experience Can Make Or Break A Business

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Keynote Sessions

Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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New year, new goals to elevate your customer service delivery

by Barbara Khozam | Jan 14, 2022 | Customer Service Training

Whether your service team performed exceptionally well or poorly last year, setting new goals at the start of a new year to elevate your customer service delivery is always a great strategy to increasing profits. Following are helpful hints to get you moving in the...

Happy Year-End Holidays and Hello to 2022!

by Barbara Khozam | Dec 23, 2021 | Customer Service Training

Happy Holidays to you! Thank you for continuing to come back again and again to read my thoughts on customer service and my tips on treating one another with patience, empathy, and kindness. And this holiday season, let’s put those tips to good use! The end of 2021...

A Hilton Embassy Suites that puts “hospitality” at the heart of its customer service

by Barbara Khozam | Dec 9, 2021 | Customer Service Training

Last month, I wrote about a not-so-hospitable Hilton Embassy Suites experience. This week, I will tell you about an awesome encounter at the Hilton in Oxnard, CA. Yay, I FINALLY have a great customer service story to share!!! Real World Story: I'm staying at the...