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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Covid-19 Vaccinations Mega Site Injects Caring in its Customer Service

by Barbara Khozam | Mar 25, 2021 | Customer Service Training

A colleague recently told me about the following experience at the Covid-19 vaccination site at the Los Angeles County Office of Education in Downey, California. Real World Story: “I hate syringes. I hate getting them shoved into my arm! Needless to say, I was not...

A Dental Practice’s Customer Service that is Led by Compassion

by Barbara Khozam | Mar 18, 2021 | Customer Service Training

Photo by Daniel Frank from Pexels A colleague recently told me about the following experience at his dentist’s office. Real World Story: “I must confess that I am one of those people who thinks that dentists charge too much money and are in the profession just for...

O’Reilly – a great customer service story

by Barbara Khozam | Feb 18, 2021 | Customer Service Training

Have you ever had to shop for something that intimidated you and made you feel totally out of your element? This is exactly how I felt when shopping for a few car maintenance items at O’Reilly Auto Parts. Watch my video to learn how a service rep with an “attitude of...