Customer Experience

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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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How to be of service to others

by Barbara Khozam | Feb 5, 2021 | Customer Service Training

Did you know that helping others offers many advantages to the giver, especially being a happier person? Well, research shows there are many benefits to being of service to others. Watch my video to learn about all the benefits of having an “attitude of service.” If...

Happy Songs Create Happy Customer Service Reps

by Barbara Khozam | Jan 20, 2021 | Customer Service Training

How you feel physically and mentally will determine how you deal with people, which is an important issue for those of us in the field of customer service. A recent article, which cites an interesting non-peer reviewed study, discusses how fast-tempo, high-key music...

Customer Service Qualifications

by Barbara Khozam | Jan 7, 2021 | Customer Service Training

What is the number one characteristic that's necessary for a great customer service agent? This video reveals the simple, yet important, answer. As my gift to you for watching, click here to receive your FREE copy of my 21-point customer service leadership tips...