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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Let’s Make 2021 the Attitude of Service Year!

by Barbara Khozam | Dec 31, 2020 | Customer Service Training

Many of us found 2020 to be a turbulent year—a year in which many of us saw, felt, and experienced circumstances that were out of our control. Its end marks an opportunity to strive for a kinder and gentler world, two aspects of ourselves that we can control. Let’s...

Customer Service Standards

by Barbara Khozam | Dec 24, 2020 | Customer Service Training

Why are customer service standards so important? Learn the answer in this short customer service tip video. The answer may surprise you! As my gift to you for watching, click here to receive your FREE copy of my 21-point customer service leadership tips checklist (5...

How to Deal with Impatient Customers

by Barbara Khozam | Dec 17, 2020 | Customer Service Training

Do impatient customers drive you crazy? Does their communication style make you feel angry and cause you to be less willing to help them? This energetic video clip shares some tips on how to communicate with those aggressive and fast talking folks. As my gift to you...