Customer Experience

Keynote

Customer Service / Patient Experience Can Make Or Break A Business

Explore The Topics

Check Availability

Contact Us

Customer Service Speaking Topics

Keynote Sessions

Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

Explore More

%

Customer satisfaction

How Do People Respond After Seeing Barbara On Stage?

Videos & Reviews

More Reviews

Videos

The Companies That Are Thriving…

Deliver Amazing Customer Service Experiences

“Favorite presentation of the day!”

Watch Barbara In Action

Read The

Blog

The 2020 Holiday Season of Thanks is Upon Us!

by Barbara Khozam | Nov 27, 2020 | Customer Service Training

As we kick off the holiday season, let us give thanks for the things and people in our lives that help us get through each day. Whether or not we are fortunate to spend the holidays with family and friends, let us look forward to the day that we’ll soon be able to...

How to Improve Survey Scores

by Barbara Khozam | Nov 11, 2020 | Customer Service Training

Learn simple tips and tricks to improve customer service survey scores that won't break the bank. Hear a tip and listen to a story that illustrates the point in this video. As my gift to you click here to receive your FREE copy of my 21-point customer service...

How shutting off your TV can help you feel better

by Barbara Khozam | Oct 21, 2020 | Customer Service Training

Do you watch the news every day? Do you come home from work and immediately turn on the TV? and then sit and watch it until bedtime? And for many of us, because of the pandemic and having to shelter in place at home, do we watch TV all day long? In this video, you'll...