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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Customer Service Week Day 5 – 2020

by Barbara Khozam | Oct 8, 2020 | Customer Service Training

Recognize Yourself. Today is ALL ABOUT YOU! Take some time to recognize yourself today. You are doing great things like turning around customers, clients, or patients. Take a deep breath and thank yourself for all those good things you do, and then do something that...

Customer Service Week Day 4 – 2020

by Barbara Khozam | Oct 7, 2020 | Customer Service Training

Deliver White Glove Service. Today, look for a nice and wonderful customer and let them know just how nice and wonderful they are. When you acknowledge good people, whether face-to-face or virtually, you are sure to make their day a little brighter. For more...

Customer Service Week Day 3 – 2020

by Barbara Khozam | Oct 6, 2020 | Customer Service Training

Acknowledge a Dream Team Leader. Today, you’re going to do some digging. Look around for someone in a leadership position and acknowledge that person. And it doesn’t have to be someone in your office. Let that person know you appreciate her or him, and you’re sure to...