Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
How Customer Service at a Pediatrician’s Office Dares To JUMP Through Hoops for Patients
A few weeks ago, I shared a colleague’s story about the BAD customer service that he and his partner’s son experienced at a dental office. He once again shares another story, but this time, it’s about how the office of the family’s pediatrician dared to JUMP through...
How BAD Customer Service is more financially damaging than a pandemic
One of the financially hardest hit industries during the pandemic was the hospitality industry. So with the slow reopening of businesses, you would think hotels would be JUMPing for joy to deliver exceptional customer service. Well, in my recent experience at the...
The Pain of a Dental Office’s BAD Customer Service Experience
In my last few blog posts, I’ve written about empowering service team members with breathing room and flexibility to deliver great customer service. In several of the tips that I’ve shared, I’ve explained the importance of having written standards, so team members...
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