Customer Experience

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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Customer Service Tips and Tricks for the Phone

by Barbara Khozam | Sep 9, 2020 | Customer Service Training

Have you ever called a company and immediately been put on hold? If so, how does that make you feel? In this quick video, you'll learn simple and effective customer service tips for putting people on and off hold. As my gift to you for watching, click here to receive...

How to deliver frustration-free customer service

by Barbara Khozam | Aug 26, 2020 | Customer Service Training

The word frustration does NOT even begin to describe how a colleague of mine feels about Verizon’s customer service of late. He recently shared his story with me. Real World Story: “I have been a client of Verizon for 12 years and have had a perfect payment record....

A Lesson in Customer Service: Not too big to care about customers

by Barbara Khozam | Aug 13, 2020 | Customer Service Training

A blog reader from Illinois shared the following story of an interaction with Amazon. Real World Story: I had the absolute best customer service with Amazon and would like to share it with you. My son, 28, lives in Austin, Texas. He called me this past Wednesday...