Customer Experience

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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Delivering customer service as a team experience

by Barbara Khozam | Jun 10, 2020 | Customer Service Training

I often write about the importance of consistency in customer service. And part of that consistency includes making sure that every single team member delivers service at the same high level. The following story comes from one of my colleagues. Real World Story: I...

The Benefits of Customer Service Satisfaction

by Barbara Khozam | May 28, 2020 | Customer Service Training

In this short video, you'll learn one of the top reasons customer satisfaction is so important for you, your customers, AND your bottom line. A colleague recently shared the following story about online reviews. Real World Story: I am new to the area where I...

How to zap negativity by dreaming about a vacation

by Barbara Khozam | May 13, 2020 | Customer Service Training

When you have something to look forward to, like a vacation, you can change your negative thinking to positive. Watch this quick video for an example or two. Real World Story: Our thoughts are what make us negative or positive people. They can make us sad. They can...