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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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When you “probably” should not be a customer service agent

by Barbara Khozam | Oct 24, 2019 | Customer Service Training

Real World Story: My stay was at the Microtel Inn & Suites by Wyndham in Denver, CO. Because of the brand name “Wyndham” in its title, I had high expectations for this hotel. However, it didn’t take long for disappointment to sink those assumptions. At the very...

Customer Service Week: October 11

by Barbara Khozam | Oct 11, 2019 | Customer Service Training

“We live in a world where the little things really do matter. Each encounter no matter how brief is a micro interaction, which makes a deposit or withdrawal from our rational and emotional subconscious. The sum of these interactions and encounters adds up to how we...

Customer Service Week: October 10

by Barbara Khozam | Oct 10, 2019 | Customer Service Training

“It is so much easier to be nice, to be respectful, to put yourself in your customers’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.” — Mark Cuban, Dallas Mavericks If you...