Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
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Videos & Reviews
Blog
How to deliver frustration-free customer service
The word frustration does NOT even begin to describe how a colleague of mine feels about Verizon’s customer service of late. He recently shared his story with me. Real World Story: “I have been a client of Verizon for 12 years and have had a perfect payment record....
A Lesson in Customer Service: Not too big to care about customers
A blog reader from Illinois shared the following story of an interaction with Amazon. Real World Story: I had the absolute best customer service with Amazon and would like to share it with you. My son, 28, lives in Austin, Texas. He called me this past Wednesday...
The Customer Service One-Hour Sleuth
In my last blog post, I wrote about employees having the permission to discern when a policy needs to be broken. This week I want to write about giving employees the discernment to solve problems quickly, saving customers time and effort. A colleague shared a recent...
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