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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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An industry insider’s secret to exceptional healthcare customer service

by Barbara Khozam | Oct 2, 2019 | Customer Service Training

When it comes to finding the secret to exceptional customer service in healthcare, we must always remember that patience and understanding are a must when meeting people on one of their worst possible days. A colleague in the healthcare industry recently shared the...

How the smallest things make the biggest difference in the customer experience

by Barbara Khozam | Sep 18, 2019 | Customer Service Training

Have you ever had a customer service experience that made you feel surprisingly good? I had such an experience. Real World Story: About one week after my recently blogged-about adventures in Bermuda, I had an unexpectedly great experience at an unassuming location. It...

Healthcare customer service that’s a cure for patients’ anxiety

by Barbara Khozam | Sep 4, 2019 | Customer Service Training

Going to see your doctor can be an anxiety-causing situation for some people. Such anxiety is something we often overlook in the healthcare industry because it’s difficult to see things from a patient’s perspective at times. After all, patients come to us for caring...