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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Getting Personal with Customers

by Barbara Khozam | Jul 11, 2024 | Customer Service Training

I often preach that a person’s favorite sound is hearing his or her own name. That remains true, however even more personalization in customer interactions significantly increases the chances of continuing or earning brand loyalty. Other personalizations include...

The Top AI Concerns in Customer Service

by Barbara Khozam | Jul 10, 2024 | Customer Service Consultant, Customer Service Escondido, Customer Service Speaker, Customer Service Training

AI is making a storm in many different industries, including customer service! If your organization is considering utilizing AI to improve the customer experience, consider the following - 1. AI can’t replace human connection. Have you ever heard a customer distressed...

Proof that Government Workers CAN Provide Great Service

by Barbara Khozam | Jul 9, 2024 | Customer Service Escondido

Government workers have had a bad reputation regarding service for a long time. One government organization in San Diego is trying to change this and it looks like they're on the right track. Here's just one story from one stellar employee: On Feb 1st, the employee,...