What topics does Barbara Khozam cover in her keynote speeches?

Barbara Khozam focuses on customer service and patient experience in her keynote speeches. She provides actionable insights that help businesses improve their customer interactions and enhance overall satisfaction, making her sessions valuable for professionals in various industries.

How can I benefit from Barbara's resources on customer service?

Visitors can download valuable materials that offer practical strategies for improving customer service. These resources are designed to equip businesses with the tools needed to elevate customer interactions and drive better business outcomes.

Who is the ideal audience for Barbara's training sessions?

Barbara's training sessions are ideal for professionals and businesses looking to enhance their customer service strategies. This includes managers, team leaders, and customer-facing staff who want to improve their skills and positively impact customer satisfaction.

What can I expect from attending Barbara's speaking engagements?

Attendees can expect to gain insights into effective customer service practices and patient experience strategies. Barbara's engaging presentations are designed to inspire action and provide practical tools that can be implemented immediately for improved results.

How can I learn more about Barbara's approach to customer service?

You can explore Barbara's homepage for detailed information on her expertise, keynote topics, and available resources. This will give you a comprehensive understanding of her approach and how it can benefit your organization.

Customer Service Speaker | Barbara Khozam

Customer Service / Patient Experience Can Make Or Break A Business

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Customer Service Speaking Topics

Keynote Sessions

Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Face-to-Face Customer Service in the Age of Coronavirus

by Barbara Khozam | Mar 12, 2020 | Customer Service Training

As COVID-19 continues to spread, it’s difficult to maintain our usual face-to-face approach to great customer service, especially for those of us who work in the medical field. A colleague told me the following story. Real World Story: “Today I went to physical...

How to “Fake it till You Make it” in Customer Service

by Barbara Khozam | Feb 27, 2020 | Customer Service Training

A colleague recently relayed the following story about a local grocery store chain that is taking its customer service to the next level, but it seems not every employee is yet 100% on board with presence and follow-through in an attempt to “fake it till you make it.”...

There is No Room for Employee Shaming in Customer Service

by Barbara Khozam | Feb 13, 2020 | Customer Service Training

A recent news story caught my attention regarding a sign posted at a Taco Bell storefront location in Fairlawn, Ohio, admonishing its employees. While I do advocate for corporate transparency in order to keep customers well informed of serious issues that affect...