Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
Happy Thanksgiving 2019!
As that time of year for giving thanks is upon us, let us take a moment to truly be thankful for everything in our lives—the good and the bad. The good for the many wonderful memories they cultivate. The bad for giving us the opportunity to grow and be genuinely...
Falling Into a BAD Emergency Room Experience
I pray this never happens to you or your loved one! Real World Story: Recently, my mother spent time in the hospital. It all started with a fall. She was transported by ambulance to the nearest hospital, where she spent a total of four days, and the service she and I...
When you “probably” should not be a customer service agent
Real World Story: My stay was at the Microtel Inn & Suites by Wyndham in Denver, CO. Because of the brand name “Wyndham” in its title, I had high expectations for this hotel. However, it didn’t take long for disappointment to sink those assumptions. At the very...
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