What topics does Barbara Khozam cover in her keynote speeches?

Barbara Khozam focuses on customer service and patient experience in her keynote speeches. She provides actionable insights that help businesses improve their customer interactions and enhance overall satisfaction, making her sessions valuable for professionals in various industries.

How can I benefit from Barbara's resources on customer service?

Visitors can download valuable materials that offer practical strategies for improving customer service. These resources are designed to equip businesses with the tools needed to elevate customer interactions and drive better business outcomes.

Who is the ideal audience for Barbara's training sessions?

Barbara's training sessions are ideal for professionals and businesses looking to enhance their customer service strategies. This includes managers, team leaders, and customer-facing staff who want to improve their skills and positively impact customer satisfaction.

What can I expect from attending Barbara's speaking engagements?

Attendees can expect to gain insights into effective customer service practices and patient experience strategies. Barbara's engaging presentations are designed to inspire action and provide practical tools that can be implemented immediately for improved results.

How can I learn more about Barbara's approach to customer service?

You can explore Barbara's homepage for detailed information on her expertise, keynote topics, and available resources. This will give you a comprehensive understanding of her approach and how it can benefit your organization.

Customer Service Speaker | Barbara Khozam

Customer Service / Patient Experience Can Make Or Break A Business

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Customer Service Speaking Topics

Keynote Sessions

Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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How the smallest things make the biggest difference in the customer experience

by Barbara Khozam | Sep 18, 2019 | Customer Service Training

Have you ever had a customer service experience that made you feel surprisingly good? I had such an experience. Real World Story: About one week after my recently blogged-about adventures in Bermuda, I had an unexpectedly great experience at an unassuming location. It...

Healthcare customer service that’s a cure for patients’ anxiety

by Barbara Khozam | Sep 4, 2019 | Customer Service Training

Going to see your doctor can be an anxiety-causing situation for some people. Such anxiety is something we often overlook in the healthcare industry because it’s difficult to see things from a patient’s perspective at times. After all, patients come to us for caring...

How one bad employee can change a positive experience into a negative memory

by Barbara Khozam | Aug 21, 2019 | Customer Service Training

Have you ever had an experience that left you feeling, well, sort of blah? I had such an experience. Real World Story: Recently, I was fortunate to stay at a 5-star hotel in Bermuda. After reading the reviews online, I had extremely high expectations. When I arrived,...