What topics does Barbara Khozam cover in her keynote speeches?

Barbara Khozam focuses on customer service and patient experience in her keynote speeches. She provides actionable insights that help businesses improve their customer interactions and enhance overall satisfaction, making her sessions valuable for professionals in various industries.

How can I benefit from Barbara's resources on customer service?

Visitors can download valuable materials that offer practical strategies for improving customer service. These resources are designed to equip businesses with the tools needed to elevate customer interactions and drive better business outcomes.

Who is the ideal audience for Barbara's training sessions?

Barbara's training sessions are ideal for professionals and businesses looking to enhance their customer service strategies. This includes managers, team leaders, and customer-facing staff who want to improve their skills and positively impact customer satisfaction.

What can I expect from attending Barbara's speaking engagements?

Attendees can expect to gain insights into effective customer service practices and patient experience strategies. Barbara's engaging presentations are designed to inspire action and provide practical tools that can be implemented immediately for improved results.

How can I learn more about Barbara's approach to customer service?

You can explore Barbara's homepage for detailed information on her expertise, keynote topics, and available resources. This will give you a comprehensive understanding of her approach and how it can benefit your organization.

Customer Service Speaker | Barbara Khozam

Customer Service / Patient Experience Can Make Or Break A Business

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Customer Service Speaking Topics

Keynote Sessions

Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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HughesNet Redeems Itself as a Deliverer of Great Customer Service

by Barbara Khozam | Aug 30, 2018 | Customer Service Training

About a month ago, a colleague told me a story that I blogged about concerning HughesNet not delivering on service. This week, that same colleague relayed the following story on how HughesNet delivered exceptionally well on service. I am pleased to tell you about how...

How To Develop an Attitude of Service for a Better Customer Experience

by Barbara Khozam | Aug 15, 2018 | Customer Service Training

In the business of customer service, the customer is central to everything that we do. Customer service is about making a positive difference in the lives of customers. Real world story: If you’re like me, then you’ve probably had your fill of bad customer service...

Does Your Senior Leadership Deliver Great Customer Service?

by Barbara Khozam | Aug 10, 2018 | Customer Service Training

When it comes to certain areas of your business, it’s easy to know that a long-term plan is necessary and must be implemented with buy-in and involvement from senior staff. Such areas may include research and developments, company growth, and sales strategies, for...