Customer Experience

Keynote

Customer Service / Patient Experience Can Make Or Break A Business

Explore The Topics

Check Availability

Contact Us

Customer Service Speaking Topics

Keynote Sessions

Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

Explore More

%

Customer satisfaction

How Do People Respond After Seeing Barbara On Stage?

Videos & Reviews

More Reviews

Videos

The Companies That Are Thriving…

Deliver Amazing Customer Service Experiences

“Favorite presentation of the day!”

Watch Barbara In Action

Read The

Blog

Patience: The Building Block to Exceptional Customer Service

by Barbara Khozam | Dec 7, 2017 | Customer Service Consultant

When you interrupt a customer, then you have probably lost your patience. When your body language and facial expression become rigid, then you have probably lost your patience. When you get angry with a customer, then you have definitely lost your patience. Real World...

How to Use Exact Words to Elevate the Customer Service Experience

by Barbara Khozam | Nov 30, 2017 | Customer Service Consultant

Real World Story: Have you ever dealt with an agent in a customer service situation who made a statement that left you scratching your head? You may have asked for a small favor or service only to be told “not a problem” or “no trouble at all.” But why would asking a...

Thank YOU!

by Barbara Khozam | Nov 23, 2017 | Customer Service Consultant

I bring you warm greetings to wish you a happy Thanksgiving. Thank YOU for your continued friendship, especially during this past year. Thank YOU for your continued support. Thank YOU for your kindness. Thank YOU for reading and listening. This Thanksgiving I am...