Customer Experience

Keynote

Customer Service / Patient Experience Can Make Or Break A Business

Explore The Topics

Check Availability

Contact Us

Customer Service Speaking Topics

Keynote Sessions

Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

Explore More

%

Customer satisfaction

How Do People Respond After Seeing Barbara On Stage?

Videos & Reviews

More Reviews

Videos

The Companies That Are Thriving…

Deliver Amazing Customer Service Experiences

“Favorite presentation of the day!”

Watch Barbara In Action

Read The

Blog

How to Drive in the New Year with a New Attitude—and Own it!

by Barbara Khozam | Jan 5, 2017 | Customer Service Consultant

Have you ever met someone who makes you think? Who genuinely makes you change your perspective? Someone who makes you grateful for your situation? Real World Story: At the end of last year, I was coming home from a business trip, yet again, amongst the hustle and...

From Sunset to a New Dawn

by Barbara Khozam | Dec 30, 2016 | Customer Service Consultant

As 2016 approaches its sunset, it's time to welcome a new dawn with 2017. And with this new beginning springs forth hope for… better health, stronger relationships, growing savings accounts, deeper understanding, and continuing kindness. If we all focus on these few...

Happy Holidays to one and all!

by Barbara Khozam | Dec 23, 2016 | Customer Service Training

May the season be filled with laughter, happiness and calm. For many of you, this year may have had setbacks, whether professionally or personally. But always remember you have a choice to move forward. So choose happiness and laughter—or eat chocolate! Then make your...