Customer Experience

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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Memorable first impressions that will uplift your customer service spirit

by Barbara Khozam | May 26, 2016 | Customer Service Consultant

How important are first impressions really? Have you ever walked into an establishment, saw garbage on the floor, and immediately got a bad impression? Have you ever had a terrible experience simply making reservations, and thus, didn’t expect much because of it? I...

Are speed and efficiency killing your customer service efforts?

by Barbara Khozam | May 19, 2016 | Customer Service Consultant, Customer Service Speaker

Speed and efficiency are important to delivering great customer service. But knowing who benefits from these time-saving strategies is even more important. If your strategies benefit you and inconvenience your customers, then you need to rethink what you are doing....

Is your company guilty of providing low-fat customer service?

by Barbara Khozam | Apr 28, 2016 | Customer Service Consultant, Customer Service Training

Last week, I shared a story from a colleague about customer service at Ralphs and Smart & Final. This week, I’ll share a follow up story with a surprising twist in outcomes. Real World Story: “So this week, I had a craving for homemade Mexican mole and cheese...