Customer Experience

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Customer Service / Patient Experience Can Make Or Break A Business

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Customer Service Speaking Topics

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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So sorry, but that’s our customer service policy!

by Barbara Khozam | Mar 31, 2016 | Customer Service Consultant

Have you ever had a transaction go terribly wrong, yet a sincere apology would have gone a long way to making the situation a little better? Real World Story: As a customer service professional, what would you do in the following scenario: I order a book from an...

A Cool Concept with no Substance Makes for BAD Customer Service

by Barbara Khozam | Mar 24, 2016 | Customer Service Training

Have you ever discovered a cool new business like a restaurant that promised a great experience, but it left you feeling less than thrilled because of customer service that couldn’t back up that concept? Real World Story: Recently, a friend took me to a new organic...

Boost your Customer Service with the power of helpfulness

by Barbara Khozam | Mar 17, 2016 | Customer Service Speaker

Have you ever experienced the contagiousness of helping others? Real World Story: On a recent whirlwind business trip, while I was sitting in a plane waiting for other passengers to board, I couldn’t help but notice a woman walking toward me down the aisle. She was...