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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Does your medical practice’s customer service suffer from insurance shaming patients?

by Barbara Khozam | Jan 5, 2023 | Customer Service Training

Not all health insurance coverage is created equally. Some insurance coverage is subsidized by our government for low-income and elderly people, known as Medicaid and Medicare, respectively. In California, Medicaid is known as Medi-Cal. And as a subsidized program,...

Goodbye 2022 and Hello 2023!

by Barbara Khozam | Dec 30, 2022 | Customer Service Training

As we near the end of 2022, we naturally begin to reflect on the past year—our successes and our failures. Let us celebrate our wins and learn from our losses, knowing that past failures aren’t failures at all but successes waiting to happen. Goodbye 2022! As we...

How CVS Pharmacy’s customer service made having COVID-19 a less scary experience

by Barbara Khozam | Dec 16, 2022 | Customer Service Training

COVID-19 is once again surging, with hospitalization rates up 75% since the Thanksgiving holiday. Add to that scenario the flu season and the newly emerging RSV bug, and you’ve got three very scary reasons for the general public to worry. It is, therefore, vital for...