Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
How Do People Respond After Seeing Barbara On Stage?
Videos & Reviews
Blog
How to Put a Bit of Cheer Into Your Customer Service this Holiday Season
The end-of-year holidays can be a sad and lonely time for many people. And the added stress of holiday to-do lists, running around, and unmet expectations can result in very short fuses and angry customers. So this holiday season, why not put a bit of cheer into your...
Customer Service Speaker Barbara Khozam Positive Outcomes
Cultivate more positive outcomes by consciously connecting and trying to connect with customers. For example, when someone is yelling at you, your fist instinct is to yell back. This, however, fuels the fire and does not end in a resolution. When you are defensive,...
Authentic or Effective — what you need to know to be a better leader
To be an authentic leader, you should always speak your mind. Unfortunately, you’ll encounter a major challenge in doing so: speaking your mind doesn’t always translate well to being effective. It’s always best — while remaining authentic, when listening to others —...
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