Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
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Videos & Reviews
Blog
Does your customer service involve a communication plan?
No organization can thrive if it doesn’t communicate effectively with its employees or with its customers. Internally, without communication, staff members make up stuff, which feeds into gossip, which turns into negative rumors. This in turn, creates bad morale,...
A BAD lesson in allowing technology to replace human interaction in customer service
Am I alone in thinking that technology is slowly taking over human interaction? We are perfecting computer code that can anticipate and target our likes and dislikes, software that emulates and extrapolates from the work of master painters, and apps that use...
The secret of “going off script” to improve customer service
Remember the last telephone conversation you had with a customer service rep in which the rep sounded like a robot because he or she simply recited a script? When you asked a question, did the rep ignore it and go back to reading the script? Did not getting an answer...
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