A negative attitude is more contagious than a positive one, and negativity breeds negativity. Your brain is wired for survival, so it will react to protect you from whatever’s out to hurt you. The good news is that you have full control over your attitude. You can...
A negative attitude is more contagious than a positive one, and negativity breeds negativity. Your brain is wired for survival, so it will react to protect you from whatever’s out to hurt you. The good news is that you have full control over your attitude. You can...
Cultivate more positive outcomes by consciously connecting and trying to connect with customers. For example, when someone is yelling at you, your fist instinct is to yell back. This, however, fuels the fire and does not end in a resolution. When you are defensive,...