When it comes to finding the secret to exceptional customer service in healthcare, we must always remember that patience and understanding are a must when meeting people on one of their worst possible days. A colleague in the healthcare industry recently shared the...
Going to see your doctor can be an anxiety-causing situation for some people. Such anxiety is something we often overlook in the healthcare industry because it’s difficult to see things from a patient’s perspective at times. After all, patients come to us for caring...
In the business of healthcare, we are often in contact with people who are at their worst because of pain and the anxiety that comes with it. So it is imperative that we are always our best self. A colleague recently shared the following story. Real world story: “I...
I recently shared with you a colleague’s bad experience with Planet Fitness. This week’s post is another BAD customer service experience with his local gym. Real world story: Although I’ve been having BAD attitude issues with the staff at my local gym, I decided to...
Customer service is about people interacting with people. So it stands to reason that how your customer service team interacts and treats one another is a telling sign of how they treat your clients and customers. Real world story: Have you ever been in a store and...