Holiday Greetings!

Holiday greetings to you! I want to take a moment from the hustle and bustle of the holidays to wish you the very best of the season. May your days be filled with good cheer and happiness, shared with family and friends. If you have faced a challenging year, I hope you were able to turn […]

Does your customer service pass the empathy test?

Recent events have made it painfully obvious that not all customer service reps understand the importance of empathy. Real World Story: I was going through a rough time in the last several months. My personal life was in a shambles. My husband wanted a divorce, and I needed to move out of our home in […]

How to Put a Bit of Cheer Into Your Customer Service this Holiday Season

The end-of-year holidays can be a sad and lonely time for many people. And the added stress of holiday to-do lists, running around, and unmet expectations can result in very short fuses and angry customers. So this holiday season, why not put a bit of cheer into your customer service to make all your customers […]