In my last post, I described how excited I was to visit the Lemon Tree hotel in India because the hotel had sent me a positive welcome email claiming I would be met by smiles and friendliness. Real World Story: After my 30-hour trek from the US to India, I checked in...
How important are first impressions really? Have you ever walked into an establishment, saw garbage on the floor, and immediately got a bad impression? Have you ever had a terrible experience simply making reservations, and thus, didn’t expect much because of it? I...
Have you ever discovered a cool new business like a restaurant that promised a great experience, but it left you feeling less than thrilled because of customer service that couldn’t back up that concept? Real World Story: Recently, a friend took me to a new organic...
Doubletree continues to provide exceptional service. Several weeks ago, I wrote about my memorable Doubletree hotel stay in Phoenix. This week, we’ll hear about the Doubletree in Scottsdale from a colleague of mine who shared the following story with me. Real World...
Have you ever been so pleasantly surprised by great customer service that you felt the need to tell people about it? This is one such story. Real World Story: It was just another day of travel, or so I thought. On business recently, I arrived in Phoenix, went to the...