by Barbara Khozam | Sep 17, 2010 | Customer Service Training
At a recent meeting, someone suggested implementing the 10-5 rule. Of course, the rest of us said “The what rule?” To which she replied, ” Let me explain. The 10-5 rule states that when you are walking toward someone, at 10 feet you smile, and...
by Barbara Khozam | Aug 28, 2010 | Customer Service Training
I was in a hurry and I had a list. I needed a bunch of cleaning supplies and I needed them yesterday. A friend advised me to go to Home Depot. I’ll have to admit that I usually dread going to Home Depot simply because the store is sooooooo big. I remember...
by Barbara Khozam | Aug 20, 2010 | Customer Service Training
Last Friday, the AVP (Association of Volleyball Professionals) closed its doors due to financial hardship – thus, cancelling the rest of the tour events. The City of Manhattan Beach together with the CBVA (California Beach Volleyball Association) graciously...
by Barbara Khozam | Aug 14, 2010 | Customer Service Training
By now, we’ve all heard the news about the flight attendant that lost his cool and evacuated out the emergency exit of the plane. Although the pieces of the story vary, we all get the gist: the combination of luggage falling on his head and rude passenger...
by Barbara Khozam | Aug 8, 2010 | Customer Service Training
Last week, my mother and I drove up to Seattle to visit my brother and his family. We wanted to spent time with my nephew (9) and niece (7). One day, my mother and I decided to watch my niece during her horse riding lesson. She rode for 1 hour on the...
