by Barbara Khozam | Feb 10, 2010 | Customer Service Training
I love cats. There, I said it. My husband, on the other hand, is extremely allergic. So, we can’t own cats or visit people with cats – at least for very long. My mother, who lives in northern california, owns one cat named Dusty. Whenever I visit her I...
by Barbara Khozam | Feb 3, 2010 | Customer Service Training
Ok, so I have a confession. I have a problem. I get really annoyed when I see trash on the ground – especially in places like airports where there are hundreds of garbage cans scattered throughout the terminal. What makes it ok for someone to put their garbage...
by Barbara Khozam | Jan 27, 2010 | Customer Service Training
It’s been about a year now that my husband and I started frequenting the Red Robin chain of restaurants. For my husband, it’s all about the burger. He’s a picky man, and to find a burger that meets his high criteria is a miracle in itself. For me,...
by Barbara Khozam | Jan 22, 2010 | Customer Service Training
My husband is a general contractor. This week he called a roofer to do a repair job for a client. When the roofer, we’ll call him Mark, answered the phone, he spoke so quickly, my husband could not understand the greeting. My husband had to ask Mark to repeat...
by Barbara Khozam | Jan 20, 2010 | Customer Service Training
Last week I attended a networking event for the second week in a row. My first encounter with the group was 2 weeks ago. From the second I walked in, I was happy to be there. Everyone was smiling and friendly. Most of them introduced themselves to me and made me...
