Barbara Khozam - Barbara Khozam, Customer Service Speaker

Face yoga company’s customer service that’s a pain in the neck

by Barbara Khozam | Jul 15, 2022 | Customer Service Training

Please don’t judge me. Yes, I tried face yoga. I know some of you have tried goat yoga, and you didn’t see me pointing fingers! Did you know our faces and necks have 68 muscles? And like any muscle in our body, face muscles need to be exercised in order to maintain...

A look at what it takes to be at customer service agent

by Barbara Khozam | Jun 17, 2022 | Customer Service Training

I recently wrote about how cable companies are notorious for having the worst customer service of any industry and shared a great story from a colleague. That, apparently, got readers thinking, and I received another cable company service story that gives a glimpse...

Customer Service that’s like having a “friend on the inside”

by Barbara Khozam | Jun 2, 2022 | Customer Service Training

Cable companies are notorious for having the worst customer service of any industry. So, how about I blow your mind with a customer service story about Spectrum that will leave you smiling? A colleague shared the following story with me. Real World Story: “We are in...

Have you handed over your customer service to Google?

by Barbara Khozam | May 19, 2022 | Customer Service Training

A colleague recently shared his customer service experience of contacting his business email hosting service after having no access for more than 16 hours. Real World Story: “The customer service experience I’m about to share with you is a true story. I’m not crafty...

Are your employee incentive programs too outdated to elevate your customer service delivery?

by Barbara Khozam | Mar 25, 2022 | Customer Service Training

A colleague recently shared his thoughts on old-school employee incentive programs, like Employee of the Month, as an organization’s internal booster of customer service delivery. Real World Story: “Recently, I’ve been thinking about how employers incentivize...