Barbara Khozam - Barbara Khozam, Customer Service Speaker

Thank You to All Healthcare Workers!

by Barbara Khozam | Mar 26, 2020 | Customer Service Training

First and foremost, THANK YOU to all the healthcare professionals and first responders who continue to work through the COVID-19 pandemic. We’re in your hands when we’re at our most vulnerable, and we will never forget that. Our communities, our nation, and the world...

Face-to-Face Customer Service in the Age of Coronavirus

by Barbara Khozam | Mar 12, 2020 | Customer Service Training

As COVID-19 continues to spread, it’s difficult to maintain our usual face-to-face approach to great customer service, especially for those of us who work in the medical field. A colleague told me the following story. Real World Story: “Today I went to physical...

How to “Fake it till You Make it” in Customer Service

by Barbara Khozam | Feb 27, 2020 | Customer Service Training

A colleague recently relayed the following story about a local grocery store chain that is taking its customer service to the next level, but it seems not every employee is yet 100% on board with presence and follow-through in an attempt to “fake it till you make it.”...

There is No Room for Employee Shaming in Customer Service

by Barbara Khozam | Feb 13, 2020 | Customer Service Training

A recent news story caught my attention regarding a sign posted at a Taco Bell storefront location in Fairlawn, Ohio, admonishing its employees. While I do advocate for corporate transparency in order to keep customers well informed of serious issues that affect...

Orthopedic Doctor’s Office Visit: let’s talk about painful customer service

by Barbara Khozam | Jan 30, 2020 | Customer Service Training

A colleague recently relayed the following story about his last doctor’s appointment. Real World Story: “At my last orthopedic doctor’s appointment, I was left waiting for more than two hours to see the doctor. I received no apologies for the long delay—which I would...