Thank You to All Healthcare Workers!
First and foremost, THANK YOU to all the healthcare professionals and first responders who continue to work through the COVID-19 pandemic. We’re in your hands when we’re at our most vulnerable, and we will never forget that. Our communities, our nation, and the world...
Face-to-Face Customer Service in the Age of Coronavirus
As COVID-19 continues to spread, it’s difficult to maintain our usual face-to-face approach to great customer service, especially for those of us who work in the medical field. A colleague told me the following story. Real World Story: “Today I went to physical...
How to “Fake it till You Make it” in Customer Service
A colleague recently relayed the following story about a local grocery store chain that is taking its customer service to the next level, but it seems not every employee is yet 100% on board with presence and follow-through in an attempt to “fake it till you make it.”...