Barbara Khozam - Barbara Khozam, Customer Service Speaker

Customer Service is About People Helping People

by Barbara Khozam | Jan 31, 2019 | Customer Service Training

Have you ever shopped online for a much-needed item and were super excited to find what you were looking for, but were disappointed when you show up to the store and your item is nowhere to be found? Worse yet, no one at the store cares to figure out whether or not...

An Informed Customer is a Happy Customer, Most of the Time

by Barbara Khozam | Jan 17, 2019 | Customer Service Training

I recently shared with you a colleague’s bad experience with Planet Fitness. This week’s post is another BAD customer service experience with his local gym. Real world story: Although I’ve been having BAD attitude issues with the staff at my local gym, I decided to...

How to save on time in Customer Service with accurate understanding

by Barbara Khozam | Jan 11, 2019 | Customer Service Training

Having website issues is never fun. It’s even more stressful when you’re in the middle of a marketing campaign that directs clients to pages on your website that aren’t running accurately. And worse yet, it’s aggravating when the service agents trying to help you...

Looking Forward to 2019!

by Barbara Khozam | Dec 27, 2018 | Customer Service Consultant, Customer Service Speaker

As 2018 comes to a close, may we look forward to 2019 with hope and anticipation for the very best in us and others. And may we look back to 2018 only with gratitude at the good experiences and the lessons learned from the not so good. As we move forward, may we...

How Patience Pays Off in Customer Service

by Barbara Khozam | Dec 20, 2018 | Customer Service Training

Does it annoy you when you contact a company’s customer service department, and you are rushed through the process of solving your problem so quickly that you feel like a bother? And then you actually have to call back to ensure that your issue was truly resolved...