Have you ever had an experience at a company that made you think “Wait, what?” Real World Story: A friend of mine relayed the following story: “My husband and I were going to one of our favorite restaurants, Café Zupas, in Salt Lake City, Utah. The restaurant serves...
Think about how you used to get your questions answered: You might have stopped in a store, especially if you had to make a return of a product. You could have called—especially helpful if you just wanted to understand how something worked. You might have written—but...
By now, we’ve all heard the recent story of how a United Airlines passenger was forcibly removed from an airplane. See article. Real World Story: Let’s review the facts of the ordeal. Before boarding, passengers were offered $400 to give up their seat. No one obliged....
Real World Story: A friend relayed the following true story: “Two weeks ago, I took a client to one of my favorite restaurants in San Diego, Café Gratitude. I LOVE the food at this restaurant, and I love the concept of gratitude. However, my experience on this...
We all know WalMart delivers low prices every time, don’t we? But have you ever been pleasantly surprised by its stellar customer service? Real World Story: Recently my brother and I visited the local WalMart. He needed a universal remote, a cable and some tools. I...
