Real World Story: This year I’ve presented many dinner programs for healthcare workers at upscale restaurants. The service I’ve received at these high-end establishments has been mixed—from BAD to best. On one occasion, however, I had an experience to remember. The...
Have you ever had an experience at a company that made you think “Wait, what?” Real World Story: A friend of mine relayed the following story: “My husband and I were going to one of our favorite restaurants, Café Zupas, in Salt Lake City, Utah. The restaurant serves...
Think about how you used to get your questions answered: You might have stopped in a store, especially if you had to make a return of a product. You could have called—especially helpful if you just wanted to understand how something worked. You might have written—but...
By now, we’ve all heard the recent story of how a United Airlines passenger was forcibly removed from an airplane. See article. Real World Story: Let’s review the facts of the ordeal. Before boarding, passengers were offered $400 to give up their seat. No one obliged....
Real World Story: A friend relayed the following true story: “Two weeks ago, I took a client to one of my favorite restaurants in San Diego, Café Gratitude. I LOVE the food at this restaurant, and I love the concept of gratitude. However, my experience on this...
