As a customer service professional, my business credo—and my philosophy of life, really—is you don’t have to like me. You don’t even have to agree with me. BUT you DO have to respect me. So what’s the difference? It’s simple. To like someone or to agree with another...
Thanksgiving The word alone brings a smile to my face. The graceful and simple concept of Giving Thanks for the good things in our lives is so rewarding that it can shift negative attitudes into positive thinking in a matter of seconds. What if we gave thanks every...
We live in a lonely world. We share the planet with billions of people, and we see hundreds around us on a daily basis. Yet we are not connecting with our fellow man. We walk next to one another on the street, stand closely in elevators, sit tightly on buses and...
Have you ever wondered which skills make an exceptional customer service agent? Are you curious about what customers really expect of you and your agents? Would you like to learn more? Recent research answers these questions and more. Check out this link or click on...
Simple Service Secrete #1: The Power and Impact of a Positive Attitude As our national U.S. elections draw to a close, we are reminded of the power of words and actions. It’s clear to see how negativity takes a life of its own, drawing many of us into...
